Frequently Asked Questions
Product Questions
I want to place a large order, can you offer any discount?
Of course! Please send an email to store@catcafe.co.uk with the product you are interested in, the details if it is a personalised item, the quantity you would like and when you would need the products for, and we will be able to get a quote for you!
I like a product but would like different wording, can I change it?
If our product is personalised and you want to change the wording to something else, we should be able to do this for you! Simply get in touch and we will help with your bespoke order
Can I return a product if it doesn't fit?
Personalised items cannot be returned to us, unless there is a fault or mistake - if this is the case, please do send us an email first with your order number so we can help fix any problems for you - our email is store@catcafe.co.uk
Delivery Questions
What delivery options are available
First Class Postage = £2.95
48 Hour Tracked = £4.95 (order before 3pm)
24 Hour Tracked = £7.95 (order before 3pm)
Collection = You can collect for free at our Head Office in Chorley, Lancashire if you're local, simply select this option at the checkout
How quickly will you make my order?
We aim to make and send all of your orders within 24 hours of receiving it
I need something asap, can you send it quicker?
Absolutely! Order before 3pm Monday - Friday and select one of the upgrade tracked delivery options
Can I track my item?
If you have chosen the upgraded delivery options they are fully tracked. You will receive the tracking number in the email after ordering, but if you need it again feel free to get in touch.
Cat Cafe Questions
Where are your cafes?
Cat Cafe Liverpool
10 Bold Street, Liverpool, L1 4DS
Cat Cafe Manchester
Opening Spring 2026!
Barton Arcade, 48 Barton Square, Deansgate, Manchester, M3 2BH
What are your opening times?
Cat Cafe Liverpool
We are open from 10am - 5pm every day
Cat Cafe Manchester
Opening Spring 2026!
What is included when I visit the cafe?
Once you settle down you will have an unlimited choice of hot and cold drinks to choose from, which are all free during your stay! Additional snacks and treats are available to purchase. We have cosy sofas to cuddle up on and don’t set any limits to how long you can stay. You an enjoy the cats roaming as they please and we put toys out so you can play with them. All of this equates to a relaxing and calming atmosphere - the purrfect escape from stress.
Cat Cafe is a safe haven away from the bustling streets of busy life. We are passionate about Animal Assisted Therapy which has shown that spending time with cats not only reduces your heart rate and blood pressure but is good for mental health.
Do I have to book in advance to visit?
Walk ins are always welcome, however during busy periods like school holidays and weekends we would recommend pre-booking. You can book a time slot in advance by clicking here, or if you want to book using a voucher, click here
Do you offer VIP Memberships or loyalty cards?
Our Cat Cafe VIP Memberships mean you can come to the cafe as many times as you'd like! Along with this, other benefits are:
- 10% off food and merchandise.
- 10% off the bill for any guest you bring with you to the cafe.
- Ability to book onto any of our events 7 days before general release.
- A FREE birthday package on your birthday. This includes a reserved table with a helium balloon and confetti, a piece of birthday cake and a treat box for the kitties.
- A members only exclusive tote bag and lanyard.
Additionally, we also have a loyalty card scheme that can be picked up and used at any branch. When you spend 7 full hours at Cat Cafe we will give you an 8th completely free.
Do you offer Gluten Free or Vegan options?
Yes. Cat Café caters for a variety of special dietary requirements. There are gluten free options on the snack menu as well as vegan beverages with dairy alternatives such as soya and almond milk. There is also food available that does not contain nuts.
Can I bring my children to the cafe?
Children over the age of 10 are welcome in the cafe at any time. Children between the ages of 4 and 9 can only attend during our Child Friendly hours which are:
- Monday - Saturday: 10:00am - 12:00pm
- Sunday 11:00am - 1:00pm
Unfortunately children under 4 are not permitted at any time.
Do you have disabled access?
Yes at Cat Cafe we have full disabled access and disabled toilet facilities.
Please feel free to contact us if you have any special requirements.
Please note: Our Liverpool branch is a multi-story building with no lift facilities. Therefore access is to the ground floor only.
Do you offer Student Discount?
Yes. Between Monday and Friday we offer 10% off for all students with a valid student ID. This cannot currently be booked online. It can be used for any walk in customers. Or if you’d prefer please call your desired branch to book with your discount.
Can I bring my Cat or Dog?
Cat Cafe is the home to our resident cats and we do not allow them any feline visitors.
We do not allow any dogs other than guide dogs into the Café.
If you wish to visit with a guide dog please call ahead to arrange this with us.
Other Questions
Why should I visit the cafe?
Cat Cafe is a safe haven away from the bustling streets of busy life. We are passionate about Animal Assisted Therapy which has shown that spending time with cats not only reduces your heart rate and blood pressure but is good for mental health.
We offer an extensive menu of hot and cold drinks, have cosy sofas to cuddle up on and don’t set any limits to how long you are welcome to stay. All of this equates to a relaxing and calming atmosphere - the purrfect escape from stress.
Where do you get your cats from?
Many of our cats are pedigree - this is because their natures are well suited to a cafe environment. Our cats and kittens come from registered GCCF breeders who abide by the rules of ethical breeding. Many of our cats have been re-homed from owners who were no longer able to keep them or because they have disabilities, such as blindness or hearing loss.
We also work with rehoming centres to see if we can offer any local cats their forever home. We will only ever take in cats that will be happy in our cafe and usually are struggling to find homes elsewhere.
What do the cats eat?
Our cats eat grain-free high protein based food most of which is human grade meat and fish. We feed raw as well as cooked meat and work hard to recreate the natural hunting environment of the cats by hiding food in the cat runs and using cat tree food dispensers, where they have to paw the food out of the tree in order to eat it.
How are you helping cats?
Although we do not directly operate as a rescue or rehoming centre, Cat Cafe support local animal charities by running special events to raise money and awareness. Our strong social media presence is used to advertise local rescue cats and kittens who desperately need a forever home. We also take in donations for our local charities such as food, litter and toys.
At Cat Cafe we are also passionate about promoting owner and breeder awareness about cat related health issues and we are working on campaigns to help abolish hereditary disorders such as Progressive Retinal Atrophy, Polycystic Kidney Disease and Cardio Myopathy.
How do you ensure the cats are happy and healthy?
We have a set of house rules to protect the cats' welfare that have to be adhered to by all customers. Any customer who is seen breaking the rules will be asked to leave. They can be seen before you arrive here. We also limit the capacity of our cafes to ensure the cats are not overcrowded.
Our cats also have weekly health checks which involves weighing them and noting any signs of potential illness. We also conduct behavioural studies on each cat regularly to ensure their behaviour in the cafe demonstrates that of a happy and relaxed cat - if it does not, we take them out of the cafe environment.
Most importantly our cats have their own large, private Cat Room and/or Cat Spaces where they are free to wander in and out as they please. We do not force our cats to be in the cafe. When the cats are in the cafe space, they are there out of choice, and we intend to always keep it that way.
Do you have any job vacancies?
When we are recruiting it is always posted across our social media network. Ensure you have liked us on Facebook to keep up to date with opportunities.