FAQs

How quickly will you make my order?

We aim to make and send all of your orders within 24 hours of receiving it

 

I need something asap, can you send it quicker?

Absolutely! Order before 3pm Monday - Friday and select one of the upgrade tracked delivery options

 

I want to place a large order, can you offer any discount?

Of course! Please send an email to store@catcafe.co.uk with the product you are interested in, the details if it is a personalised item, the quantity you would like and when you would need the products for, and we will be able to get a quote for you!

 

If something doesn't fit, can I return it?

Non personalised items can be returned to us for a refund within 30 days if you change your mind. Please include your invoice and write a note on it stating the reason for returning the product.

Personalised items cannot be returned to us, unless there is a fault or mistake - if this is the case, please do send us an email first with your order number so we can help fix any problems for you - our email is store@catcafe.co.uk

 

Can I come and visit your cafe?

Yes of course! Walk ins are always welcome, however you can book a time slot in advance by clicking here