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Delivery & Returns

We know how important your order is to you, so we aim to process, make and dispatch your item within 24 hours of ordering (we're closed over the weekend, so any orders placed Friday - Sunday will be processed Monday morning).

 

UK Delivery

  • First Class Delivery

All of our items are posted out with free First Class delivery, by Royal Mail. This is not tracked, and usually takes 1-2 working days after dispatch.

  • Two Day Delivery

Any orders placed before 1pm (Monday - Friday) will be sent out the same day, and would be delivered in two working days.

  • Next Day Delivery

Any orders placed before 1pm (Monday - Friday) will be sent out the same day, and would be delivered the next day.


Outside of UK Delivery

  • Standard Delivery

Europe: This costs £4.95 and is estimated to take 3-5 working days after dispatch, and this is not tracked with Royal Mail International.
Outside Europe: This costs £4.95 and is estimated to take 6-7 working days after dispatch, and this is not tracked with Royal Mail International.

  • International Tracked and Signed

Europe: This is £10.95, and is estimated to take 3-5 working days after dispatch, and this is tracked with Royal Mail International Tracked and Signed.
Outside Europe: This is £10.95, and is estimated to take 6-7 working days after dispatch, and this is tracked with Royal Mail International Tracked and Signed.

Returns

  • Non Personalised Items

These can be returned to us for a refund within 30 days if you change your mind.

  • Personalised Items

These items cannot be returned to us, unless there is a fault or mistake - if this is the case, please do contact us directly first so we can help fix any problems for you.

Important Information:

When you return the item to us, please include a copy of your invoice (so we can find your order on the system), and a note explaining why you are returning the item.
You can call us on 01257 413 293, or you can send us an email to store@catcafe.co.uk.